IK Agro Services respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when using our website and services.
1. Information We Collect
Depending on how you interact with our website, we may collect:
Contact Information: Name, email address, phone number, and business details.
Order Information: Products requested, quantities, delivery address, billing details, and transaction references.
Business Enquiry Information: Product specifications, sourcing requirements, quotation requests, and consulting enquiries.
Technical Information: IP address, browser type, device information, and website usage data, where collected through server logs or analytics tools.
Please do not submit unnecessary sensitive personal information through our website forms.
2. How We Use Your Information
We may use your information to:
Respond to product enquiries and quotation requests.
Process orders, payments, shipping, and customer support.
Provide agricultural consulting and related business services.
Communicate order updates and important service information.
Improve website performance, security, and user experience.
Meet legal, accounting, tax, and regulatory obligations.
Marketing communications will be sent where permitted by applicable law, and you may opt out where applicable.
3. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve performance.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
4. Sharing of Information
We may share relevant information with trusted service providers when necessary, including:
Payment processing providers.
Delivery, logistics, and fulfilment partners.
Website hosting, maintenance, and security providers.
Analytics or communication service providers.
Government authorities or other parties where disclosure is legally required.
We do not sell personal information as a business practice.
5. Payment Security
Online payments, where available, may be processed through third-party payment providers. Payment information is handled according to the applicable provider’s processes and policies.
We do not intend to collect or store complete card security codes or other payment credentials unnecessarily.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance, and dispute resolution.
Retention periods depend on the nature of the information and applicable legal requirements.
7. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no online system or method of transmission can be guaranteed to be completely secure.
8. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or raise concerns about how it is processed.
We may need to verify your identity before acting on a request. Certain records may need to be retained where required by law.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their respective policies.
10. Children’s Privacy
Our website and services are intended for business customers and general users. We do not knowingly collect children’s personal information for commercial purposes.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date.
12. Contact Us
For privacy-related questions or requests, please contact IK Agro Services using the contact details published on our website.
