At IK Agro Services, we aim to provide products that meet the specifications agreed upon with our customers. This policy explains the conditions for order cancellations, returns, replacements, and refunds.
1. Products Covered
This policy applies to agricultural products supplied by IK Agro Services, including fresh fruits, seeds, grains, dehydrated vegetables, and other agricultural commodities.
Return eligibility depends on the product type, condition, applicable food-safety requirements, and the terms agreed upon for the order.
2. Reporting Damaged, Incorrect, or Defective Products
Customers should inspect deliveries promptly upon receipt.
If products arrive damaged, incorrect, contaminated, or materially different from the confirmed specifications, please contact us as soon as possible, preferably within 48 hours of delivery, with:
Order number or invoice reference.
Description of the issue.
Clear photographs or videos of the product and packaging.
Relevant batch, label, or shipment details, where available.
The 48-hour reporting period is a request for prompt inspection and evidence; it does not remove any rights or remedies available under applicable law.
3. Return Eligibility
A return, replacement, or other remedy may be considered when:
The supplied product is incorrect or materially different from the confirmed order.
The product arrives damaged or has a verified quality defect.
The product does not meet agreed specifications, subject to verification.
A return is otherwise required under applicable law or expressly agreed in writing.
Products must be retained in their original packaging where reasonably possible until the issue has been reviewed. Customers should not discard affected goods or return them without receiving instructions.
4. Non-Returnable Products
Due to their nature, certain products may not be eligible for change-of-mind returns, including:
Fresh fruits and other perishable agricultural produce.
Seeds and agricultural products whose quality may be affected by improper storage or handling.
Opened, used, or improperly stored products.
Products specially procured, processed, or packaged to customer specifications.
These exclusions do not apply where a return, replacement, refund, or other remedy is required by applicable law or where the product has a verified defect or supply-related issue covered by the agreed order terms.
5. Order Cancellation
Cancellation requests must be submitted as early as possible.
Orders may be eligible for cancellation before procurement, processing, dispatch, or other committed costs have been incurred. Once an order has been processed, specially prepared, dispatched, or delivered, cancellation may not be possible.
For bulk orders, cancellation terms and any applicable charges may be governed by the written quotation or purchase agreement, subject to applicable law.
6. Refund Process
If a refund is approved, we will confirm the applicable amount and refund method with the customer.
Refunds will generally be processed through the original payment method where feasible. Processing time may depend on the payment provider or bank.
Any deduction or adjustment for shipping, handling, or other costs will be communicated and applied only where permitted by applicable law and the agreed order terms.
7. Replacements
Where appropriate and subject to availability, IK Agro Services may offer a replacement for verified damaged, incorrect, or non-conforming products.
If a replacement is unavailable or unsuitable, another appropriate remedy may be discussed with the customer, subject to applicable law.
8. Shipping Costs for Returns
Where a return is approved because of a verified supply error or product defect attributable to us, return or replacement arrangements will be discussed with the customer.
For other approved returns, responsibility for shipping and handling costs will be communicated before the return proceeds, subject to applicable law.
9. Bulk and B2B Orders
Bulk orders, including orders ranging from 300 kg to 1,000 kg or more, may be subject to specific quality specifications, packaging requirements, inspection procedures, delivery terms, and cancellation conditions.
Customers should confirm product grade, quantity, packaging, shelf life where applicable, and delivery arrangements before placing an order.
Any special return or refund terms agreed in a quotation or purchase agreement will apply to the extent they are consistent with applicable law.
10. How to Request a Return or Refund
Please contact IK Agro Services using the contact details published on our website. Include your order or invoice reference, product name, quantity affected, and a description of the issue.
Our team will review the request and communicate the next steps.
11. Contact Us
For return, replacement, cancellation, or refund enquiries, please contact IK Agro Services through our website’s official contact details.
